FAQ

How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Shipping times vary
depending on your location but generally take 5-7 business days for domestic
orders and 10-15 business days for international orders.

Can I return my order?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and asume the new shipping charges. For further info, visit our Refunds page.

Note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund. 

How can I contact customer service?
You can reach our customer service team via email at alwaysladolcevitacrew@gmail.com or
by using the contact form on our website. We aim to respond within 24 hours.